Voitelukeskus.com's delivery terms
General
Voitelukeskus, business ID: 3377838-8, address: Turkkirata 10, 33960 Pirkkala; sells products to companies and adults in the EU. These delivery terms apply to ordering products in our online store and similar deliveries.
These delivery terms and conditions are valid from April 10, 2024. We may unilaterally change the delivery terms and conditions from time to time, so please familiarize yourself with our delivery terms and conditions in advance each time you order products from our online store.
Products and product prices
The features and prices of the products in the online store are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs. Please check the prices in question in the shopping cart before accepting the order. The prices of the products include VAT, which is indicated in the shopping cart and in the order confirmation.
Shipping costs
The shipping costs that may be charged for your order depend on the product (e.g. weight, packaging) and the selected shipping method. They are automatically added to the total amount of your order. You can see the shipping costs charged for your order in your shopping cart before you accept the order.
Ordering and contract
You can order products on our online store's homepage by adding them to your shopping cart, confirming the order, and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. Your order, which we accept and confirm, is binding and creates an agreement between us with these delivery terms and conditions.
Payment and payment methods
You can pay for your order using the payment methods described in the online store and available in the shopping cart.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email. The order confirmation will also confirm the payment method used.
Delivery method
We will deliver your order using the delivery method you have chosen, which is mentioned on our website when you place your order.
Delivery time
Our most common delivery times to the EU are 1-5 days, depending on the order and delivery method. More detailed times are provided in the product options.
Right of cancellation and return conditions
You have the right to cancel your order by notifying us no later than 14 days after receiving the goods. The right of cancellation only applies to unused products in their original packaging. The goods must be returned without delay and no later than 14 days after the cancellation notice is given.
Our return address
Lubrication center
Turkey track 10
33960 Pirkkala
Submission verification, errors and problem situations
If the product is lost, damaged during transport, or otherwise does not match your order, please notify our Customer Service as soon as possible.
Customer service
Our customer service will help you with any questions regarding your order. Contact us by email. info@voitelukeskus.com or by phone 020 7434 780.
Limitation of liability
Lubrication Center is not liable for any direct or indirect damage related to the order, delivery or product, except in accordance with the Consumer Protection Act or other mandatory legislation.
Disagreements
We primarily aim to resolve disputes through negotiations. If the dispute cannot be resolved, the consumer may refer the matter to the Consumer Disputes Board.